The Solmex mobile app
Coming soon: the Solmex mobile app for technicians. What it does, how sign-in, the app lock and offline mode work.
The Solmex mobile app is for the people who work at the machine: technicians, inspectors and anyone reporting a problem. It works with the same account and data as the web app.
Sign in
- Open the app.
- In Company, type your company's web address name: the part before
.getsolmex.com. Fornorthline.getsolmex.com, typenorthline. - Enter your Username and Password, the same ones you use on the web.
- Tap Sign in.
If a Security check appears, complete it and tap Sign in again.
What is in the app
The tabs along the bottom are Work Orders, Inspections, Home, Equipment and Chat. The Scan button opens the camera to read a machine's QR label and go straight to it.
From Home you reach Work requests, where Report a problem lets you choose the machine (or scan it), say what is wrong, add photographs and Send report.
App lock
After your first sign-in, the app asks for your fingerprint, face or phone PIN when it opens, and again when you come back after five minutes away. To turn this off, open Settings > Security > App lock.
Working offline
The app keeps working where there is no signal:
| Works offline | Needs a connection |
|---|---|
| Viewing anything you have opened before (kept for 7 days) | Sending chat messages |
| Starting and completing inspections, with findings, photos and signatures | Changing work orders and recording work done |
| Reporting a problem (sent when you are back online) | Deciding on work requests |
A banner tells you when you are offline and how many updates are waiting. They upload by themselves when the signal returns, and you can press Sync now in Settings. If the server refuses an update, it is listed in Settings with Retry and Discard.
Language, theme and notifications
In Settings you can choose the Language (English or Türkçe), the Appearance (follow the phone, light or dark) and your Notifications. The app asks for permission to send notifications after your first sign-in. Tapping a notification opens the matching screen.
Troubleshooting
| Message | What to do |
|---|---|
| "Wrong company, username or password" | Check the company name is the part before .getsolmex.com, then your username or email address and your password. |
| "Cannot reach the server. Check your connection." | You are offline. Saved data still shows; sign-in needs a connection. |
| "Too many attempts from this network. Wait a few minutes." | Several failed sign-ins came from your network. Wait, then try again carefully. |