I can't change or delete a record
Why finished, approved and signed records are locked, and the void, withdraw, cancel, correct or reopen route each module offers instead.
Short answer: Solmex almost never deletes, and it stops editing a record once other people have relied on it: once it is closed, approved, signed, completed or posted. Instead, each module has a named way to put a mistake right (correct, void, withdraw, cancel, reopen or duplicate) that keeps the original and records who changed it and why.
The route for each kind of record
| Record | If it is wrong | Where to read more |
|---|---|---|
| Meter reading | Correct the latest reading on that meter, with a reason. Your own Daily Meter Entry save can be undone within 15 minutes | Correct a meter reading |
| Fill-up | Edit or Void with Fuel: Manage; undo your own save within 15 minutes | Edit, void or undo a fill-up |
| Logged PM | Correct when the service happened but a detail is wrong; Withdraw when it did not happen on this machine | Correct or withdraw a PM |
| Breakdown logged in error | Cancel Breakdown, with a reason | Cancel a breakdown |
| Breakdown reported date | A separate permission, with a reason | Correct the reported date |
| Work order | Reopen the signed work record before the work order is closed. Closed and cancelled are final: raise a new one | Close, cancel or reopen work |
| Inspection | A completed inspection is locked. Start a new one if something was missed | Carry out an inspection |
| Work permit | Closed or cancelled permits are read only. Duplicate into New Permit | Approve, sign and close a permit |
| Purchase request | Editable as a draft or when sent back. Withdraw it with a reason, or raise a new one | Correct, resubmit or withdraw a request |
| Purchase order | Cancel it if nothing was received, otherwise close it short | Close short or cancel a purchase order |
| Stock receipt, issue or adjustment | A posted document cannot be edited. Correct stock with a count | Count and correct stock |
| Automatic cost | Reverse it where it came from: the fill-up, the stock issue or the part usage | Add or void a cost |
| Daily maintenance entry | Withdraw it, with a reason | Daily maintenance history |
| A machine | Delete only one registered by mistake with no records; otherwise dispose of it or change its status | Delete a machine registered by mistake |
| A user or a role | Never deleted: disable the user, or make the role Inactive | Disable, re-enable and seats |
What you may see
| If you see… | What it means | What to do |
|---|---|---|
| "Only the most recent reading on a meter can be corrected. A newer reading has been recorded since this one." | Someone added a reading after you opened the page | Reload and correct the latest one |
| "This fuel entry has been voided and can no longer be edited." | The fill-up was voided | Log a new fill-up with the right details |
| "A newer reading has been recorded on top of one of these fill-ups, so the submission can no longer be undone. Void the entry instead." | Undo is no longer safe | Ask someone with Fuel: Manage to void it |
| "This record has been withdrawn. Log the service again to record it correctly." | The PM was withdrawn | Log it again |
| "This is the imported starting point for the machine's PM schedule, not a service that was logged." | It came from Import last PM | Change it with Import last PM on the Assign tab |
| "Cannot reopen the work record of a closed or cancelled work order. Continued work needs a new work order." | The work order is final | Create a new work order |
| "Cannot cancel this breakdown: work order WO-2026-0001 was raised against it. Cancel the work order first if it was also raised in error." | Real planning happened against it | Cancel or close the work order first |
| "This inspection is completed and can no longer be changed." | Completed inspections are locked | Start a new inspection |
| "This permit is closed and is now read-only." | The permit is finished | Click Duplicate into New Permit |
| "This request is with its approvers, so it cannot be changed." | The approval chain is running | Ask the current approver to send it back, or withdraw it |
| A message that the request "can no longer be edited" | It is approved, rejected or withdrawn | Raise a new request |
| "Goods have been received against this order; close it short instead." | Something arrived, so it cannot be cancelled | Use Close short |
| "This cost was recorded automatically. Reverse it where it came from (for example the stock issue or the part usage) and the cost follows." | The ledger mirrors another record | Reverse it in the warehouse |
| "This machine has records attached, so it cannot be deleted:" | The machine has history | Dispose of it or change its status |
| "Only the person who logged this entry (or a routine maintenance manager) can withdraw it" | You did not record it | Ask the person who did, or someone with Routine Maintenance: Manage |