Photos and documents

You can attach photos and files to many records in Solmex: a machine, an inspection, a finding, a work order, a breakdown, a work request, a work permit, an employee, a purchase request. Each module has its own place to add them, but the rules are the same everywhere. This article collects those rules in one place.

#What you can upload

Where Solmex asks for a photo specifically, such as a machine's gallery or an inspection's condition shots, only photo types are accepted.

GIF files are refused. Save the picture as PNG or JPG and upload that instead.

#Size limits

Every upload is checked against two limits, set for the whole company under Settings > Company Settings > File Upload Limits:

An administrator with Settings: Edit can raise or lower them. The limit applies to the file as you send it, before Solmex makes it smaller.

#What happens to a photo you upload

Solmex never stores a large photo exactly as your phone took it. When it arrives, it is:

• Resized to a size that still shows every detail on screen and on paper, including printed text in a photographed document. A 9 MB phone photo is typically stored at well under 1 MB.
• Turned the right way up. A photo taken with the phone on its side is stored upright, so it shows correctly everywhere, including in PDFs.
• Converted from HEIC to JPEG. iPhone photos arrive as HEIC, which most computers cannot display. They are stored as JPEG so everyone can open them.
• Stripped of hidden extras, keeping only what is useful as evidence: where the photo was taken (when the phone recorded it), when it was taken, and the make and model of the camera.

Logos and signatures keep their transparent background. Profile pictures are stored smaller still.

#Who can see and remove a photo or file

A photo or file belongs to the record it was added to.

• Seeing it needs permission to view that record. A photo on a work order is visible to people who can open work orders.
• Removing it needs permission to edit that record, for example Equipment: Edit for a machine's documents.
• Photos of a machine are gathered in one gallery. Every photo filed about a machine, on an inspection, finding, work order, the work done or a breakdown, also appears in the machine's Photos card for anyone who can view equipment. See Photos of a machine.
• A signed or closed record stops taking new files. For example, photos cannot be added to a completed inspection. This keeps what was signed for the same as what is on file.

#Where to add them

#Troubleshooting