Troubleshooting
The messages you may see, what they mean and what to do next.
- I can't see a menu item or a buttonFour different things can hide a part of Solmex from you. Here is how to tell which one it is, and who can change it.
- The page says my plan does not include thisWhat a locked module, an ended trial and a read-only account mean, why nothing has been deleted, and how to get access back.
- Why was my meter reading refused?The rules every hourmeter and odometer reading is checked against, which ones block a save and which only ask you to confirm.
- Why is this machine overdue, or not overdue?How preventive maintenance, inspections and daily jobs decide what is due, and why a machine with no history is shown apart from a missed service.
- I can't change or delete a recordWhy finished, approved and signed records are locked, and the void, withdraw, cancel, correct or reopen route each module offers instead.
- An import was refusedWhy a spreadsheet import saves nothing when one row is wrong, the difference between errors and warnings, and the most common reasons each importer refuses a file.
- I can't sign inWrong address, email or username, a locked account, an expired invitation or reset link, and the security check, with what to do for each.
- Emails are not arrivingInvitations, password resets, automatic reports and trial emails that do not reach you, and what you and your administrator can check.
- Numbers don't match between two screensThe usual reasons two totals disagree, such as filters, Location, voided entries, unpriced fuel and parts, currency and stock held in several places, and how to line them up.
- Spare parts show none available, but the register says we have themWhy an issue, a work order or a PM says there is not enough stock when the Stock Register shows plenty, and how to put it right without inventing stock.